Summary
The Front Desk Coordinator at Red Square Dental & Orthodontics is responsible for managing daily patient flow, delivering excellent customer service, and ensuring smooth front office operations. This role plays a key part in creating a welcoming environment while maintaining efficiency in scheduling, communication, and patient coordination.
Position Requirements:
- Experience in dental front office or customer service preferred.
- Strong communication and people skills
- Fluent in English and Spanish
- Ability to multitask and manage a busy schedule.
- Basic computer and scheduling software knowledge
- Reliable, punctual, and team-oriented
Primary Duties
- Open the office daily and prepare patient amenities (TV, games, coffee, etc.)
- Greet and check in patients, ensuring all information is up to date, including insurance verification, treatment plans, pre-med requirements, and payments.
- Mark patients as ready for clinical staff in a timely manner
- Answer incoming phone calls promptly and assist patients with scheduling and inquiries
- Confirm patient appointments:
- Next-day confirmations shared among team members.
- One-week prior confirmations assigned to a designated team member.
- Manage recall system, including routine outreach and filling last-minute openings.
- Check out patients at the end of visits and schedule follow-up appointments (treatment, 6-month recalls, post-ops)
- Contact patients to schedule appointments for lab case deliveries.
- Support Saturday operations and scheduled appointments as needed.
- Perform other duties as assigned to support daily operations and team objectives.
Coordination & Workflow
- Maintain an organized and efficient front desk workflow
- Ensure smooth communication between front office and clinical team
- Assist in managing the daily schedule to optimize patient flow
Compliance & Standards
- Follow office policies, OSHA, and CDC guidelines
- Maintain accurate and up-to-date patient records
- Always ensure patient confidentiality and professional communication
- Perform other duties as assigned to support daily operations and team objectives
Work Environment
- High-energy, patient-facing role
- Fast-paced and team-oriented environment
- Requires multitasking, organization, and strong communication skills.
Ready to apply?
Email your resume and cover letter to hr@redsquaredentalcare.com and our team will be in touch.
Red Square Dental & Orthodontics is an equal opportunity employer.
Employment decisions are made without discrimination based on any legally protected status.
